Highvance deploys AI chatbots, voice agents, and automation for Indian e-commerce brands — handling order queries, returns, cart recovery, and customer support at scale without expanding your team.
The operational problems that automation directly solves.
60–70% of your support tickets are 'where is my order?' This is fully automatable. Your team shouldn't be answering this.
Wasted Resources70% of carts are abandoned. Without automated recovery sequences, that revenue is gone permanently. Most brands recover only 3–5% manually.
Revenue LossCustomers expect instant answers. A 6-hour response time to a return request leads to a bad review, a chargeback, or both.
Customer ExperienceOrders placed at night generate queries at night. Without automation, customers wait until morning — already frustrated.
CSAT ImpactYou have customer phone numbers but aren't using WhatsApp for order updates, new arrivals, or flash sales. You're leaving the highest-engagement channel unused.
Revenue GapNo review request. No upsell. No repurchase reminder. One-time buyers who could become repeat customers are never contacted again.
LTV LossFrom the first enquiry to the final transaction — your entire communication stack, automated.
Integrates with Shopify, WooCommerce, or your OMS — answers every 'where is my order?' query instantly with real tracking data. No human involvement needed.
Handles return initiation, policy clarification, and refund status queries automatically — initiates return request in your OMS and sends pickup instructions via WhatsApp.
3-touch WhatsApp + email sequence — 1-hour reminder, 24-hour incentive (10% off), 72-hour final nudge — recovering 20–25% of abandoned carts automatically.
Convert every 'price?' and 'interested' comment on your product Reels into a DM conversation — sends catalogue, size guide, and payment link instantly.
Automated review requests, care instructions, and upsell recommendations sent on Day 3, Day 7, and Day 14 after purchase — increasing LTV and repeat purchase rate.
Send personalised WhatsApp broadcasts for sales, new launches, and restocks to opted-in customers — with 98% open rates and direct payment links built in.
The most common deployment types across this industry.
Handle size queries, colour availability, stitching instructions, and return policies via chatbot. Instagram comment automation converts viral Reels into direct sales overnight.
Fashion / ApparelHandle spec comparisons, compatibility queries, warranty claims, and technical support via AI — deflecting 70–80% of support tickets that don't require human expertise.
Electronics / GadgetsSkin type product recommendations via chatbot, ingredient queries, and shade matching — converting browsers into buyers with personalised suggestions in real time.
Beauty / SkincareOrder confirmation, delivery ETA, and substitution approval via WhatsApp — faster than any app notification and more personal than a push alert.
Food / GroceryHandle room dimension queries, customisation options, delivery timelines, and assembly instructions via chatbot — reducing pre-purchase hesitation that kills conversions.
Home / DécorAutomated reorder reminders, subscription renewal nudges, and loyalty points updates via WhatsApp — keeping subscribers engaged and reducing involuntary churn.
Subscription D2CStyleNova was receiving 200+ daily support tickets — 80% of them order status queries. Their 3-person support team spent all day answering the same question. Average response time was 6 hours. CSAT was declining.
Highvance deployed an AI chatbot integrated with Shopify, plus a WhatsApp cart recovery sequence and an Instagram comment automation for their product Reels. Within 30 days, 85% of support tickets were handled automatically and cart recovery alone added ₹2.8L in recovered revenue.
"We had 3 agents answering the same 5 questions all day. Now the bot handles everything. My team does quality control and handles the 15% of complex tickets. Revenue is up, CSAT is up, and I haven't hired anyone new despite our order volume doubling."
What businesses in this industry ask before deploying.
Yes — we have native Shopify and WooCommerce integrations. The chatbot pulls live order data, inventory status, and customer purchase history in real time. For custom order management systems, we integrate via API. Setup takes 1 day for Shopify and 1–2 days for custom OMS.
You set keyword triggers on your posts (e.g., 'price', 'buy', 'interested'). When a follower comments that word, the bot replies to the comment and simultaneously sends them a DM with the product details, price, size options, and a direct payment link. All triggered automatically within 5 seconds of the comment.
For standard returns matching your policy criteria, yes — the bot initiates the return in your OMS, sends pickup instructions and timeline, and updates the customer on status. For edge cases outside policy, it collects details and escalates to your team with full context. You configure the policy parameters; the bot enforces them.
The bot collects photos (via WhatsApp), order details, and the nature of the complaint — then either initiates a replacement/refund automatically or escalates to your team with all documentation already gathered. This reduces resolution time from days to hours.
Book a free 30-minute discovery call. We'll map your support workflow, identify your top 3 automation opportunities, and build you a live demo.