Highvance deploys AI voice agents and automation for BPO contact centres and healthcare facilities — handling inbound triage, outbound campaigns, appointment scheduling, and patient follow-up at scale.
The operational problems that automation directly solves.
Contact centres spend 70% of budget on salaries. Every additional call volume requires additional headcount. AI breaks this linear relationship permanently.
Cost StructureBPO attrition rates of 40–60% mean constant rehiring and retraining costs. AI agents don't resign, don't get tired, and never need retraining.
Operational ContinuityHealthcare patients call after clinic hours for appointment queries and prescription refills. Without after-hours coverage, you lose patients to competitors.
Patient ExperiencePatients on hold for 10+ minutes leave. Every abandoned call in healthcare is a missed appointment and potentially a health risk.
Patient SafetyReceptionists spend 3–4 hours daily booking, confirming, and rescheduling appointments. This is 100% automatable without any loss in patient experience.
Efficiency LossHealthcare no-show rates of 20–30% destroy revenue. Automated reminder calls and easy reschedule options via WhatsApp reduce no-shows by 50–60%.
Revenue ImpactFrom the first enquiry to the final transaction — your entire communication stack, automated.
AI handles first-level inbound calls — greets, identifies caller intent, resolves routine queries, and transfers to the right human agent with full context. Reduces AHT by 40%.
Run unlimited parallel outbound campaigns — appointment reminders, collections follow-up, surveys, health check-ins — without a single human dialler on your team.
Patients book, confirm, and reschedule appointments via voice or WhatsApp — integrated with your HMS or scheduling system — reducing receptionist workload by 70%.
Post-visit care instructions, prescription reminders, follow-up appointment nudges, and feedback collection — sent automatically via WhatsApp or voice call.
Automated reminder sequences — WhatsApp 48 hours before, voice call 24 hours before, SMS 2 hours before — with easy 1-tap reschedule option. Reduces no-shows by 50%+.
Every AI call is transcribed, scored, and logged. Full audit trail for HIPAA-adjacent compliance, quality monitoring, and performance reporting — without manual call listening.
The most common deployment types across this industry.
Deploy AI agents to handle first-level inbound calls across any client vertical — reducing cost-per-call by 60% while maintaining quality SLAs. Scale client capacity without proportional headcount growth.
BPO / Contact CentreClinics, hospitals, and diagnostic labs automate appointment booking, confirmation, and rescheduling via voice and WhatsApp — freeing receptionists for in-person patient care.
Clinics / Hospitals / LabsAutomate doctor visit scheduling, sample request handling, and medical rep reminder calls — increasing field force efficiency without adding coordination overhead.
Pharma / Med-TechDeploy AI for EMI reminders, insurance renewal follow-ups, and collections outreach — maintaining regulatory compliance with configurable tone, timing, and escalation rules.
Collections / RenewalsRun post-interaction CSAT surveys via automated voice call or WhatsApp — with instant reporting dashboard — replacing expensive manual survey programmes.
CX / CSATAutomate patient registration, reminder calls, and post-camp follow-ups for CSR health camps, corporate wellness drives, and government screening programmes.
Public Health / WellnessClearCall Operations managed inbound customer support for 3 enterprise clients. Their 50-agent centre was handling 3,000 daily calls — but 70% were tier-1 queries (account status, policy details, billing queries) that followed predictable scripts.
Highvance deployed a multi-client AI voice agent configured for each client's brand voice and knowledge base. The AI handled all tier-1 inbound — only complex escalations reached human agents. Cost-per-call dropped 58% and CSAT actually improved because wait times disappeared.
"Our clients were paying us per-call rates that barely covered our agent costs. With Highvance, we now handle the same volume with 30 agents instead of 50, and our margins tripled. We've actually started underbidding competitors because our cost structure is completely different now."
What businesses in this industry ask before deploying.
Yes — each client gets a completely separate AI configuration: brand name, voice persona, knowledge base, escalation rules, and reporting. A single Highvance deployment can run 10+ distinct client agent personas simultaneously, each with its own compliance rules and escalation paths.
We implement industry-standard security controls: end-to-end encryption, audit logging, role-based access, and data minimisation principles. For Indian healthcare providers, we align with DPDP Act 2023 and IT Act requirements. We sign a Business Associate-equivalent Data Processing Agreement for all healthcare clients. Note: We are not HIPAA-certified for US healthcare but follow equivalent security standards.
We integrate with all major CRM platforms (Salesforce, Zoho, HubSpot) and ticketing systems (Freshdesk, Zendesk, ServiceNow) via native connectors or REST API. After every call, a structured interaction record — intent, resolution, escalation reason, CSAT score — is pushed automatically. Setup takes 1–2 days for standard platforms.
Healthcare agents are scoped strictly to administrative tasks — scheduling, directions, test preparation instructions, and billing queries. They are explicitly configured to refuse clinical advice and redirect all clinical questions to medical staff. The knowledge base is reviewed and approved by your clinical team before go-live.
Book a free 30-minute discovery call. We'll map your current call flow, show you a live demo, and give you a deployment plan with ROI projections.